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Shipping policy
Shipping Methods: Elong Amusements ships all products via sea freight to ensure the safe and efficient delivery of our gaming and amusement machines. This method allows us to handle large and heavy items with care, maintaining the integrity and quality of your order during transit.
Shipping Process:
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Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase. Our team will begin processing your order within 2-3 business days.
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Shipping Preparation: After processing, your order will be carefully packed and prepared for shipment. This preparation phase typically takes 10-15 business days, ensuring that all items are securely packaged to withstand the rigors of sea transportation.
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Shipping Time: Shipping times vary depending on the destination. Generally, sea freight can take anywhere from 4 to 8 weeks. We will provide you with an estimated delivery time based on your location at the time of order confirmation.
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Tracking Information: Once your order has shipped, we will provide you with tracking information so you can monitor the progress of your shipment. This will include details of the shipping vessel and estimated arrival dates.
Shipping Costs: Shipping costs are calculated based on the size and weight of the order, as well as the destination. The shipping fee will be provided at the time of checkout or included in your invoice. Please note that any customs duties, taxes, or import fees are the responsibility of the customer.
Delivery and Inspection: Upon arrival at the destination port, you will be notified to arrange the final delivery to your specified location. We strongly recommend inspecting all items upon receipt to ensure they have arrived in good condition. If there are any issues or damages, please contact us immediately to address the situation.
Contact Us: If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at sales@elongamusements.com. We are here to assist you and ensure a smooth and satisfactory delivery experience.