Q1: What is the warranty policy on a new arcade game?
A: Elong Amusements warrants your new machine for 60 days from the date of purchase.
Q2: Do arcade games use a standard electrical outlet?
A: Yes, the games we sell in the United States use a standard 110V three-prong outlet that you just plug in and play like any other electrically powered item.
Q3: Does Elong Amusements sell arcade parts and accessories?
A: Yes, we offer a full line of parts and services to the coin-operated amusement, vending, office coffee service, gaming, and billiard industries.
Q4: Can Elong Amusements handle parts and service internationally?
A: Elong Amusements' Parts and Service Department is capable of addressing service and part supply needs on a global basis. We currently service customers on six continents.
Q5: What type of payments does Elong Amusements accept?
A: We accept the following payment options: • Checks /eChecks • Money Orders • Wire Transfers • Cashier’s Checks
Q6: Do you have a showroom or can I come and visit?
A: Yes, we do! You're welcome to visit our showroom to see our products in person and discuss your needs with our team.
Q7: How long will it take to receive my arcade game?
A: Delivery times vary based on quantity, but usually, our delivery time is 7-15 business days.
Q8: What about damage during shipment - what do I do?
A: Call us immediately! Before sending the product to you, we ensure every product is in good condition. Then please ask for some certificate (such as a picture of the damaged goods) from the express company and contact us immediately. We will then contact the express company to deal with it. We will not be responsible for any loss or damage after receipt.
Q9: Can I customize the appearance of my arcade game?
A: Yes, we offer customization options for many of our arcade games, including branding, colors, and graphics.
Q10: Do you offer installation services for arcade games?
A: Yes, we offer professional installation services to ensure your arcade game is set up correctly and ready for play.
